Privacy Policy

1. Who We Are

Serene Navaa ("we", "us", "our") is a private luxury hair wellness studio operating at serenehairiq.com. We can be reached at hello@serenenavaa.com or +1 (317) 973-6407.

2. Information We Collect

When you book an appointment, request a time, join the waitlist, or contact us, we may collect:

• Name, email address, and phone number
• Appointment details, service preferences, and notes you provide
• SMS consent status and message history with our studio
• Basic technical data such as IP address and browser type

3. How We Use Your Information

• To schedule, confirm, and manage your appointments
• To send appointment confirmations, reminders, and follow-up care messages
• To respond to your questions and provide customer service
• To improve our services and personalize your experience

4. SMS / Text Messaging

By providing your mobile phone number and checking the SMS consent box on our forms, you expressly consent to receive transactional and informational text messages from Serene Navaa, including appointment confirmations, reminders, check-in links, and service-related updates.

• Message frequency varies based on your appointments and inquiries.
• Message and data rates may apply. Check with your mobile carrier.
• Reply STOP at any time to unsubscribe. Reply HELP for assistance.
• Consent to receive SMS is not a condition of purchasing any products or services.
• We do not share, sell, or transfer mobile phone numbers or SMS opt-in data to any third party or affiliate for marketing purposes. Phone numbers collected for SMS consent are used solely by Serene Navaa.

5. How We Share Information

We share information only with service providers that help us operate the studio (such as our booking system, payment processor, email provider, and SMS provider Twilio). These providers are bound to use your information only to deliver services to us. We do not sell your information.

6. Data Retention & Security

We retain your information for as long as your client relationship is active or as required to meet legal obligations. We use industry-standard safeguards to protect your data, including encryption in transit and access controls.

7. Your Rights

You may request access, correction, or deletion of your personal information by emailing hello@serenenavaa.com. You may withdraw SMS consent at any time by replying STOP to any message.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

9. Contact

Questions? Email hello@serenenavaa.com.